Refund policy

1. In-store pieces

The pieces offered in our store are one-of-a-kind creations, made in a single copy. They are sold as final sale: they cannot be refunded or exchanged because of a change of mind.

An exception applies if the piece you receive is defective, damaged or not as described, or in the event of a shipping error on our part. In that case:

• Report the issue within 10 days of receipt to info@lamondsignature.com, with your order number and photos.
• The piece must be returned in its original condition, unworn, complete and properly packaged.
• After inspection, we will offer to repair the piece or, if it cannot be repaired, a refund.

An order for an in-store piece can be canceled free of charge as long as it has not shipped.

2. Custom creations

Custom creations are made according to the client's exact specifications (dimensions, materials, finishes, customizations).

In accordance with the Consumer Protection Act, custom-made or personalized products are neither refundable nor exchangeable, except in the case of a defect or an error on our part.

3. Canceling a custom creation

• An order can be canceled only before the design appointment.
• If the order is canceled at this stage, the amount paid may be partially refunded, depending on the progress of the project.
• Once the design has been approved, no cancellation or refund will be possible.

4. Returning a custom creation after delivery

Custom creations cannot be returned simply because the client has changed their mind.

A return will be accepted only in the following cases:

1. Defective, damaged product or product not conforming to the order.
2. Manufacturing or shipping error.

Return procedure:

• The return must be reported within 7 days of receipt.
• The product must be returned in its original condition, complete and properly packaged.
• After inspection, we will offer repair or, where applicable, replacement of the product.

Any return that does not meet these conditions will not be accepted.

5. Changes to a custom creation

• Any change must be requested before the design is approved in order to be free of charge.
• A change after the design has been approved may result in additional fees or an extended lead time.

6. Payments and deposits (custom creations)

For a figure skating project (solo skater):
• Full payment is due upon receipt of the invoice.

For a synchronized skating project:
• A deposit is required to confirm the order. The amount is indicated on the invoice.
• The deposit is non-refundable once the design is approved, except in the case of a defect or an error on our part.
• The remaining balance must be paid in full before delivery.

7. Force majeure
In the event of force majeure, compensation will be limited to the legal warranties provided for in the Consumer Protection Act.

8. Contact
For any questions, cancellations, returns or refunds:
Email: info@lamondsignature.com