Shipping policy

Lamond Signature Inc. (“we”) operates the website lamondsignature.com. By placing an order on this site, you agree to the terms below.

1. Destinations
We ship to Canada and the United States.

2. Processing time
In-stock pieces generally ship within 3 to 5 business days of payment. We do not ship on weekends or holidays.
Custom creations ship as soon as they are completed, according to the production timeline agreed upon for your project.

3. Carriers and delivery times
We ship primarily with FedEx and Purolator, depending on the destination. Delivery times vary by destination and carrier. An estimate is shown at checkout. These timeframes are provided by the carriers and are not guaranteed.

4. Shipping fees
Shipping fees are based on the destination and size of your shipment. They are shown at checkout and collected with your purchase.

5. Tracking
Once your order ships, you will receive an email with a tracking link to follow your shipment.

6. Change of address
We can update your shipping address at any time before your order ships. Please review your address before confirming your order.

7. PO boxes
Our carriers do not deliver to PO boxes. Please provide a street address.

8. Taxes, duties and import fees
Canadian residents pay GST and applicable provincial taxes (HST, QST).
For shipments to the United States, the customer is responsible for all applicable import duties, customs fees, taxes and related charges, unless otherwise expressly agreed with us. If you refuse to pay them, the merchandise will be returned to us at your expense. We will refund the value of the merchandise, less return costs. Original shipping fees are non-refundable.

9. Cancellation
An order can be cancelled at any time before it ships. Once shipped, our Return and Exchange Policy applies.

10. Lost or damaged packages
If a package arrives damaged, refuse it if possible and contact us within 7 days of receipt. If it was delivered while you were away, contact us for next steps. If the delivery timeframe has passed, contact us so we can open an investigation.
We will review each situation and work with the carrier where applicable. Any refund, replacement, repair or other resolution will be determined based on the circumstances and, where applicable, the outcome of the carrier’s investigation.

11. Contact us
For any questions: josiane@lamondsignature.com